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Myriam Moreno Hijazo Malta Local time: 08:05 Member (2020) English to Spanish + ...
Oct 11, 2023
I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from t... See more
I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from the professional membership. ▲ Collapse
Sebastian Witte
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As far as I know there are no response times. I don’t belong to any pool, so I can’t help you there, but when I asked my identity to be verified it took a few days (can’t remember exactly how many though). Why don’t you insist sending another ticket?
Good luck!
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I was wondering what the response timeline is for verification or pool applications. I have a pending application for the videogame localizer pool from September 6th which is, as far as I can see, still untouched. The same goes for the request to verify my identity sent on the same day (sadly I have no way to follow up on the status!). This is a bit baffling to me since Proz is very quick to take the subscription payment, which is not cheap, and this is not the level of service I expected from the professional membership.
Hi Myriam,
Your identity has been verified.
In regards to your applications, please submit a support request to have your applications checked. I am afraid there may be a delay in the reply to applications submitted due to the large number of requests at the moment.
Hope this helps.
Bests,
Yana
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