Need authorization key for hosting services Thread poster: Amy Taylor
|
|---|
Amy Taylor 
United States
Local time: 07:07
Italian to English
Added explanation: I registered a domain name and paid for it through the Kagi service. Kagi sent me a receipt. I waited for the auth. key from customer support, but it never came, and I was thus unable to proceed. The hosting page says the setup can be completed in five minutes.
I have read other threads in this forum indicating that customer service sometimes has a delay in providing the authorization key required to begin building a website hosted through Proz.com. The hosting p... See more Added explanation: I registered a domain name and paid for it through the Kagi service. Kagi sent me a receipt. I waited for the auth. key from customer support, but it never came, and I was thus unable to proceed. The hosting page says the setup can be completed in five minutes.
I have read other threads in this forum indicating that customer service sometimes has a delay in providing the authorization key required to begin building a website hosted through Proz.com. The hosting page implies that things should happen fairly quickly...
I have submitted a Support Request and left a message at the phone number provided for urgent matters. How long should I expect to wait to receive the key? (Currently just under 24 hours).
Last thing: the electrician was here today and shut off power for long enough that the laptop died, closing the browser and the final page in which I am supposed to enter my authorization key. How to proceed?
Any help greatly appreciated.
Amy Taylor
[Edited at 2004-02-12 07:36] ▲ Collapse
| | | |
Amy Taylor
United States
Local time: 07:07
Italian to English
TOPIC STARTER | Support Request | Feb 12, 2004 |
FYI: Support personnel - the support request ticket number for this is 12304.
Thanks
| | | |
Amy Taylor
United States
Local time: 07:07
Italian to English
TOPIC STARTER | 36 hours later, and no response from Proz | Feb 12, 2004 |
I have just left yet another frustratred message at the number for "urgent" requests. Unavailability of this sort gives me serious reservations about receiving any support in the future. How do I go about requesting a refund and hosting elsewhere?
| | | |
Amy Taylor
United States
Local time: 07:07
Italian to English
TOPIC STARTER | Response received from Jason | Feb 12, 2004 |
I have now received a response from Jason, who was apologetic and professional. This was very frustrating but appears to be resolved now.
| | |
|
|
|
Özden Arıkan
Germany
Local time: 15:07
English to Turkish
+ ...
| Glad you have, Amy | Feb 12, 2004 |
I have the same problem and been waiting for almost a week now. Maybe someone could take care of this one, too. Support ticket number 12326. Thanks
[Edited at 2004-02-12 23:11]
| | | |
Amy Taylor
United States
Local time: 07:07
Italian to English
TOPIC STARTER
Xola wrote:
I have the same problem and been waiting for almost a week now. Maybe someone could take care of this one, too. Support ticket number 12326. Thanks
[Edited at 2004-02-12 23:11]
Now I feel terrible for complaining about a few days! I hope you get your key quickly!
| | | |
Özden Arıkan
Germany
Local time: 15:07
English to Turkish
+ ...
| No, I feel terrible | Feb 12, 2004 |
for not complaining earlier
| | | |
Özden Arıkan
Germany
Local time: 15:07
English to Turkish
+ ...
| Thanks to Jason and the Support Team | Feb 13, 2004 |
Code arrived in about half a day upon submitting support request.
| | |
|
|
|
SandraV
Mexico
Local time: 08:07
Member (2004)
English to Spanish
+ ...
| Same problem | Mar 23, 2004 |
I have the same problem. My support request ticket number is 12733. Thank you.
| | | |
Amy Taylor
United States
Local time: 07:07
Italian to English
TOPIC STARTER | I'm sure Jason will sort it out for you | Mar 23, 2004 |
Sandra wrote:
I have the same problem. My support request ticket number is 12733. Thank you.
It turned out that in my case most of the office was out of town for a conference and Jason was sick. He definitely took care of everything completely and quickly when he returned. If you have submitted a support request I don't think you'll have to wait very long.
Good luck.
Amy
| | | |
Login to reply/comment 
