Technical forums » CafeTran support »
Upgraded to 12.1.5, now client says return package (Trados) shows files as "unspecified"
Thread poster: Shunryu Garvey
Shunryu Garvey
Shunryu Garvey
United States
Local time: 12:55
Member (2023)
Japanese to English
Sep 18, 2024

Hi all--

Have been translating dozens multi-file Trados packages for about 6 months using CafeTran with no problems.

Then last week upgraded to 12.1.5, translated a job and returned the package. Now the client is having trouble opening the files, and as the attached image shows, they appear as "unspecified":

image

I re-installed, then tried to downgrade back to my old version but no luck.

Am I forgetting a setting? Or is there a problem with Trados compatibility with the most recent version?

I really don't want to go back to Trados, so please help me out here!

Best,
Garvey
 
Hans Lenting
Hans Lenting
Netherlands
Member (2006)
German to Dutch
Trados? Sep 18, 2024

Do they use Trados 2024?
 
Shunryu Garvey
Shunryu Garvey
United States
Local time: 12:55
Member (2023)
Japanese to English
TOPIC STARTER
Trados! Yes I should have specified. Sep 18, 2024

The client is using Trados and I assume it’s the current version. Thanks for your attention!
 
Hans Lenting
Hans Lenting
Netherlands
Member (2006)
German to Dutch
Culprit? Sep 18, 2024

Shunryu Garvey wrote:

The client is using Trados and I assume it’s the current version. Thanks for your attention!


Then it should be tested whether Trados 2024 interprets the segment status of CafeTran Espresso’s sdlxliff differently…

I don’t have 2024.
 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 17:55
Member
Dutch to English
+ ...
https://cafetran.freshdesk.com/support/tickets Sep 18, 2024

Shunryu Garvey wrote:

Hi all--

Have been translating dozens multi-file Trados packages for about 6 months using CafeTran with no problems.

Then last week upgraded to 12.1.5, translated a job and returned the package. Now the client is having trouble opening the files, and as the attached image shows, they appear as "unspecified":

image

I re-installed, then tried to downgrade back to my old version but no luck.

Am I forgetting a setting? Or is there a problem with Trados compatibility with the most recent version?

I really don't want to go back to Trados, so please help me out here!

Best,
Garvey


Have you asked Igor, CafeTran's developer?

https://cafetran.freshdesk.com/support/tickets

Shunryu Garvey
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]

You can also contact site staff by submitting a support request »

Upgraded to 12.1.5, now client says return package (Trados) shows files as "unspecified"






Pastey
Your smart companion app

Pastey is an innovative desktop application that bridges the gap between human expertise and artificial intelligence. With intuitive keyboard shortcuts, Pastey transforms your source text into AI-powered draft translations.

Find out more »
Trados Studio 2022 Freelance
The leading translation software used by over 270,000 translators.

Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop and cloud solution, empowering you to work in the most efficient and cost-effective way.

More info »