| Pages in topic: [1 2 3 4] > | DeepL plug-in suddenly not working in memoQ Thread poster: Giorgio Rinaldi
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Giorgio Rinaldi 
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
Suddenly the DeepL MT plug-in for a supported language combination -both in memoQ and in DeepL- does not work in memoQ.
MemoQ shows the following error message:
"The MT plugin below could not get the list of supported languages or they do not support these language pairs in the project"
It then goes asking to check connection, credential and MT provider supported languages. Needless to say that these are all fine.
Is anyone else experiencing the same proble... See more Suddenly the DeepL MT plug-in for a supported language combination -both in memoQ and in DeepL- does not work in memoQ.
MemoQ shows the following error message:
"The MT plugin below could not get the list of supported languages or they do not support these language pairs in the project"
It then goes asking to check connection, credential and MT provider supported languages. Needless to say that these are all fine.
Is anyone else experiencing the same problem?
Thanks ▲ Collapse
| | | | WolfgangS
France
Local time: 04:46
Member (2007)
English to German
+ ...
| Same message here | Jul 13, 2024 |
Giorgio Rinaldi wrote:
Suddenly the DeepL MT plug-in for a supported language combination -both in memoQ and in DeepL- does not work in memoQ.
MemoQ shows the following error message:
"The MT plugin below could not get the list of supported languages or they do not support these language pairs in the project"
It then goes asking to check connection, credential and MT provider supported languages. Needless to say that these are all fine.
Is anyone else experiencing the same problem?
Thanks
I'm still with v9.9 but get the same error message.
Just checked with Studio 2022 where DeepL works fine.
Same with Cafetran. So I guess it's a MemoQ issue.
[Edited at 2024-07-13 15:56 GMT]
| | | | Giorgio Rinaldi
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
TOPIC STARTER | my version is 9.10.17... | Jul 13, 2024 |
...I never had problems until yesterday.
I also downloaded the latest memoQ and tried there. Same error. In that case I was using a free account just to try, but that should not make a difference.
| | | | Coverak Carspure (X)
Panama
| I have the same problem | Jul 13, 2024 |
I have had the same issue since yesterday, it has entirely ruined my workflow for this weekend.
I contacted MemoQ support about it, and they replied (very quickly mind you) that
There is a problem on DeepL's side and we don't have direct control over it. We are in contact with them regarding this issue.
So, there you have it. I have asked them to update me when it is fixed but no movement in the last 24 hours. I suppose DeepL staff don't w... See more I have had the same issue since yesterday, it has entirely ruined my workflow for this weekend.
I contacted MemoQ support about it, and they replied (very quickly mind you) that
There is a problem on DeepL's side and we don't have direct control over it. We are in contact with them regarding this issue.
So, there you have it. I have asked them to update me when it is fixed but no movement in the last 24 hours. I suppose DeepL staff don't work weekends like freelancers do. ▲ Collapse
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Giorgio Rinaldi
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
TOPIC STARTER
Thank you, Coverak, for sharing this.
In a way it is good news even thought it is indeed seriously damaging our week end workflow.
After having looked for all kinds of solutions for hours, I also contacted memoQ.
Let's see if and when DeepL will fix it.
Thanks
| | | | | DeepL is working | Jul 13, 2024 |
DeepL is working fine on other CAT tools at this moment.
Regards,
Rodolfo
| | | | Michael Beijer
United Kingdom
Local time: 03:46
Member
Dutch to English
+ ...
I recommend having a look at this little gem: GT4T can provide you with multiple MT translations in a little pop-up dialogue via a keyboard shortcut, or just replace any selected text with an MT translation, including DeepL, and many, many others.
https://gt4t.ai/
(better resolution: https://app.screencast.com/ShmJviRcqygcO )
I usually use it in conjunction with the various MT plugins in memoQ (or my other CAT tools). You can either use it on the whole segment, or on smaller selections, which can be super handy!
[Edited at 2024-07-13 21:50 GMT]
| | | | Giorgio Rinaldi
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
TOPIC STARTER | interesting - thanks - bedankt :-) | Jul 14, 2024 |
Michael Beijer wrote:
I recommend having a look at this little gem: GT4T can provide you with multiple MT translations in a little pop-up dialogue via a keyboard shortcut, or just replace any selected text with an MT translation, including DeepL, and many, many others.
https://gt4t.ai/
(better resolution: https://app.screencast.com/ShmJviRcqygcO )
I usually use it in conjunction with the various MT plugins in memoQ (or my other CAT tools). You can either use it on the whole segment, or on smaller selections, which can be super handy! [Edited at 2024-07-13 21:50 GMT]
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Giorgio Rinaldi
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
TOPIC STARTER | Latest update from Support | Jul 14, 2024 |
memoQ Support engineer:
"Looks like that, DeepL has changed something on their and that affected the functionality in memoQ.
We've already forwarded this to our developer team and they will fix it as soon as possible.
Once they've fixed the issue, then you will receive an automatic email from our system regarding the fix.
Until that, I will change the ticket's status to "On-hold", so our email system will keep your ticket open."
Fingers crossed
| | | | | Earlier versions of MemoQ seem to work OK | Jul 14, 2024 |
I had the same problem on Saturday (was using MQ v10.2), so downloaded the latest version of MQ 11. Same problem. Contacted MemoQ and got the same reply that it was a problem on the Deepl side and that they were looking into it.
However, I also had an earlier version of MemoQ on my PC (v9) and the Deepl plug-in works fine.
| | | | Giorgio Rinaldi
Belgium
Local time: 04:46
Member (2009)
English to Italian
+ ...
TOPIC STARTER | does not work on my memoQ 9.10.17 | Jul 14, 2024 |
Chris Lancaster wrote:
I had the same problem on Saturday (was using MQ v10.2), so downloaded the latest version of MQ 11. Same problem. Contacted MemoQ and got the same reply that it was a problem on the Deepl side and that they were looking into it.
However, I also had an earlier version of MemoQ on my PC (v9) and the Deepl plug-in works fine.
Thanks for the info. Unfortunately it does not work on 9.10.17, apparently
| | | | Jan Truper
Germany
Local time: 04:46
English to German
My inner conspiracy theorist tells me that this is a ploy by memoQ to get you to check out AGT, their own robot brain scheme
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WolfgangS
France
Local time: 04:46
Member (2007)
English to German
+ ...
Giorgio Rinaldi wrote:
Chris Lancaster wrote:
I had the same problem on Saturday (was using MQ v10.2), so downloaded the latest version of MQ 11. Same problem. Contacted MemoQ and got the same reply that it was a problem on the Deepl side and that they were looking into it.
However, I also had an earlier version of MemoQ on my PC (v9) and the Deepl plug-in works fine.
Thanks for the info. Unfortunately it does not work on 9.10.17, apparently
Whilst DeepL works with all my other CAT tools it does not with MemoQ 9.9.
[Edited at 2024-07-15 12:15 GMT]
| | | | | Imagining a time when a tranlator won't be able to work without deepL | Jul 15, 2024 |
Or some other advanced MT tool. I had this trainee girl recently, I was supposed to show her how to work with Trados and other software (why didn't anyone show me these things?). When her training day naturally called for getting hands-on, I put together a couple of short tests and told her to do them in Trados. She was reluctant and said she'd already completed some tests, and then when I told her to still go ahead, the first thing she asked was where the MT was. We don't have any MT connected ... See more Or some other advanced MT tool. I had this trainee girl recently, I was supposed to show her how to work with Trados and other software (why didn't anyone show me these things?). When her training day naturally called for getting hands-on, I put together a couple of short tests and told her to do them in Trados. She was reluctant and said she'd already completed some tests, and then when I told her to still go ahead, the first thing she asked was where the MT was. We don't have any MT connected to Trados by default, so I told her as much and said the texts were pretty difficult so MT wouldn't help. She was supposed to do some passages from scratch and edit TM outputs with others. After a few hours, she told me she didn't accomplish anything and went home. The next day, she quit. Don't know why. I didn't tell her anything would depend on her passing or failing the tests and was going to show her my own translations of the same passages (which were 100% hand-made, of course). Maybe it's a new-gen thing. I still haven't resumed using MT after quitting one fine day ▲ Collapse
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They're going to release a new build that fixes the problem, but for now there's a quick fix for 11.0 and 10.2. Write a ticket to the support team to get access.
Update: Nevermind, apparently DeepL changed something else a few hours ago and now the memoQ fix is broken again...
[Edited at 2024-07-16 13:21 GMT]
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