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how to get unlimited access to CafeTran Espresso with a Plus subscription status?
Thread poster: Ebrahim Mohammed
Ebrahim Mohammed
Ebrahim Mohammed
Germany
Local time: 23:58
Member
English to Arabic
+ ...
Jun 4, 2019

as I have a Plus subscription status, I should have a free, unlimited access to CafeTran Espresso, but still as I am working with it, the following message dialogue keeps coming up (see the attachment)? !

how could I solve this issue ?

1111
 
Jean Dimitriadis
Jean Dimitriadis  Identity Verified
English to French
+ ...
ProZ Plus and CafeTran Espresso Jun 4, 2019

Hello Ebrahim,

This was discussed a few days ago: https://www.proz.com/forum/cafetran_support/335120-activating_plus_membership_free_license.html#2797261

Let me know if that works for you.

Ebrahim Mohammed
 
Ebrahim Mohammed
Ebrahim Mohammed
Germany
Local time: 23:58
Member
English to Arabic
+ ...
TOPIC STARTER
thank you Jean....worked ! issue solved Jun 4, 2019

Jean Dimitriadis wrote:

Hello Ebrahim,

This was discussed a few days ago: https://www.proz.com/forum/cafetran_support/335120-activating_plus_membership_free_license.html#2797261

Let me know if that works for you.


 
cloudhunter (X)
cloudhunter (X)  Identity Verified
Germany
Local time: 23:58
English to German
+ ...
Does not work for me Jun 6, 2019

Jean Dimitriadis wrote:

Hello Ebrahim,

This was discussed a few days ago: https://www.proz.com/forum/cafetran_support/335120-activating_plus_membership_free_license.html#2797261

Let me know if that works for you.


Unfortunately it does not work for me. I followed the steps but I do keep on getting this message.
 
Jean Dimitriadis
Jean Dimitriadis  Identity Verified
English to French
+ ...
  Jun 6, 2019

Make sure you have the latest CafeTran version.

Also, do you have a working ProZ Plus subscription?

What happens when you try enabling "ProZ.com services" under "Other resources and services" in the Dashboard (the first page that appears when you open CafeTran)?

In Help > About, what is written under License, Licensed to and License term?

[Edited at 2019-06-06 14:24 GMT]
 
Daniel Olsson
Daniel Olsson  Identity Verified
Local time: 19:58
SITE LOCALIZER
I get the "spinning bathing ball of death" and Cafetran hangs.. Sep 11, 2019

... when I do what the video says. Then I have to force-quit Cafetran.
Jean, do you have an idea of how to get it to work?
I have tried both while being logged out and in of proz in my browser, but I get the same result.
In Help/about menu it says "Trial version" (and a bunch of other stuff)
I have a Pro Plus status.
Wonder if anyone can help me?
Thanks!

[Edited at 2019-09-11 20:39 GMT]
 
Jean Dimitriadis
Jean Dimitriadis  Identity Verified
English to French
+ ...
Beach ball Sep 11, 2019

Hi Daniel,

If you get the beach ball, I take it you are on a Mac.

Do you have the latest CafeTran version installed? You can see that in Help > About. The current version is CafeTran Espresso 10.5.1. https://cafetran.freshdesk.com/support/discussions/topics/6000059476

You can also try allocating more Java memory, as described in s... See more
Hi Daniel,

If you get the beach ball, I take it you are on a Mac.

Do you have the latest CafeTran version installed? You can see that in Help > About. The current version is CafeTran Espresso 10.5.1. https://cafetran.freshdesk.com/support/discussions/topics/6000059476

You can also try allocating more Java memory, as described in step 2 here: https://cafetran.freshdesk.com/support/solutions/articles/6000160241-slowing-down-or-exiting-unexpectedly

If this is not a new CafeTran installation, you can also try resetting CafeTran in the Preferences (Edit > Preferences > Reset button).

If the above fails, you can try creating a support ticket here (free registration required): https://cafetran.freshdesk.com/support/tickets/new

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The official forum is here: https://cafetran.freshdesk.com/support/tickets/new

The official knowledge base is here: https://cafetran.freshdesk.com/support/solutions ▲ Collapse
 


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how to get unlimited access to CafeTran Espresso with a Plus subscription status?






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